Get in Touch With Us
Whether you have a question about one of our reviews, spotted something that needs updating, or want to share feedback about the site, this page explains the best way to reach us and what happens next.
How to Contact Our Team
Email is the most reliable way to get a message to us. Every enquiry is read by a real person, and we aim to respond within two working days. Please write to us at [email protected].
To help us get back to you quickly, a little context in your opening line goes a long way — let us know whether your message is about a specific casino, a piece of content, a factual concern or something else entirely, and we can direct it to the right place straight away.
What You Can Write to Us About
We welcome messages of all kinds. Some of the most common reasons readers get in touch include:
- Questions about our reviews — If something in our coverage of a casino or offer is unclear, or you want to understand how we reached a particular editorial rating, ask us.
- Accuracy and corrections — We take the accuracy of our content seriously. If you have spotted something that looks out of date or factually incorrect, please flag it. We investigate every report.
- Suggestions for coverage — If there is a topic, casino type or player concern you would like us to cover on our non GamStop casino guide, we genuinely consider reader input when planning content.
- Commercial and partnership enquiries — If you represent an operator or brand and would like to discuss how we work with partners, please introduce yourself and outline what you have in mind. Note that commercial relationships never influence editorial ratings or rankings.
- Responsible gambling concerns — If you have concerns about your own gambling or that of someone close to you, mention it in your message and we will direct you to appropriate support resources in the UK.
- General feedback — Positive or critical, we want to hear how readers experience this site.
What to Expect After You Email Us
We do not use automated replies in place of a real response. When your message arrives, it is read by a member of the editorial team who will reply in their own words.
Our target is two working days, though during particularly busy periods it may take a little longer. We will always follow up — if you have not heard from us after four working days, it is worth checking your spam folder and resending if necessary.
A Word on How We Work
Best Online Casinos is an independent comparison site. Our editorial ratings are based on research and review criteria applied consistently across every casino we cover — they are not purchased or influenced by advertising spend. If you have a concern about how a specific operator is presented on this site, we will look into it and respond honestly.
We cover casinos that operate outside the GamStop self-exclusion scheme, which is relevant to players who have registered with GamStop and are looking for alternatives. If you have a question about how that works in practice, our guide to trusted non GamStop casinos is a good starting point, and you are always welcome to follow up by email if something is still unclear.
Thank you for visiting this page. We look forward to hearing from you.